topic Re: Charged twice, don't know how to get a hold of anybody in Get Support

Charged twice, don't know how to get a hold of anybody

Briena — Fri, 05 Jan 2024 16:43:49 GMT

I was charged twice for my phone bill and I can't figure out how to get in contact with somebody other than a bot.

Re: Charged twice, don't know how to get a hold of anybody

hairbag1 — Fri, 05 Jan 2024 16:45:30 GMT

@Briena

some charges are actuallu just PENDING. Check with your bank to see if you were charged X 2.

Re: Charged twice, don't know how to get a hold of anybody

Handy1 — Fri, 05 Jan 2024 16:46:56 GMT

@Briena Is one charge just pending .or both charges posted ? If both posted submit ticket with support using than direct link

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged twice, don't know how to get a hold of anybody

Briena — Fri, 05 Jan 2024 16:48:18 GMT

Both charges are NO LONGER PENDING. Both charges WENT THROUGH.

Re: Charged twice, don't know how to get a hold of anybody

computergeek541 — Fri, 05 Jan 2024 16:49:33 GMT

Re: Charged twice, don't know how to get a hold of anybody

BKNS27 — Fri, 05 Jan 2024 17:40:39 GMT

@Briena

If both charges are posted then one will go to pay for the current month bill and the other charge will remain in your account as a credit to pay for next month bill.

You can contact a CS_Agent for a refund but it may take up to 30 days to process…same time as your next month bill.

Just private message a Agent if you want to go the refund route at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged twice, don't know how to get a hold of anybody

Briena — Fri, 05 Jan 2024 20:22:45 GMT

It hurts being charged twice but I'm willing to accept it as long as the second charge will act as a credit towards my next bill. Thank you!

Re: Charged twice, don't know how to get a hold of anybody

Briena — Fri, 05 Jan 2024 22:36:08 GMT

Will I see the credit on my account? If so, how long?

The once pending charges (one on December 30th, 2023, and the second one December 31st, 2023) both went through on January 2nd, 2024.

Re: Charged twice, don't know how to get a hold of anybody

Briena — Sat, 06 Jan 2024 01:00:37 GMT

Good luck, mate. 8 hours and still waiting for a response.

Re: Charged twice, don't know how to get a hold of anybody

hTideGnow — Sat, 06 Jan 2024 03:11:27 GMT

hi @Briena

they usually won't wait that long to reply. Did you check the inbox??

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If nothing, message them again

Re: Charged twice, don't know how to get a hold of anybody

Briena — Sat, 06 Jan 2024 15:05:45 GMT

Hi there!

Yes, I have been checking my inbox. I submitted a ticket and then messaged twice (messaging the second time was an accident not realizing my first message went through). I have been checking my inbox on the Public Mobile site here periodically to see if there is a new reply. Along with the ticket I first submitted, I went back yesterday to add more details like the site was asking me to do. I'm almost 24 hours in with this forum being the only place I'm get replies. When I first submitted my ticket, the chat bot told me it's usually 30 minutes before I would see a reply.

Re: Charged twice, don't know how to get a hold of anybody

hTideGnow — Sat, 06 Jan 2024 16:12:47 GMT

hi @Briena my personal experience earlier this week as like within 3 hours and my issued was settled.

please message them again

Re: Charged twice, don't know how to get a hold of anybody

Briena — Sun, 07 Jan 2024 18:16:56 GMT

Still nothing.