topic Re: Changed number/ wrong province in Get Support

Changed number/ wrong province

parni — Fri, 05 Jan 2024 16:29:44 GMT

Switched carriers to Public Mobile . I told them keeping my old number was imperative. They said they could do that. Instead, they changed my number and what is worse my new unwanted number is an Alberta area code. A province I have never been to. I cannot submit a ticket to speak with a customer service rep. I have no idea what is going on. I need help right away. Please, someone help me!

Re: Changed number/ wrong province

hairbag1 — Fri, 05 Jan 2024 16:32:18 GMT

@parni

click this link to get Customer Support to fix that...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

watch the little envelop icon on top right side of page will be highlighted when they respond.

Re: Changed number/ wrong province

Handy1 — Fri, 05 Jan 2024 16:33:12 GMT

@parni I’ll send you the porting team number they can give status updates or retrigger the port request if needed . But I’ll also leave you this direct link for support should they be needed also

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changed number/ wrong province

hTideGnow — Fri, 05 Jan 2024 16:32:35 GMT

hi @parni

how long you joined? if a month ago, it could be you missed the sms approval with your old carrier

but you can check with PM porting support team and confirm the status or update the info if needed. I will send you the number to PM Porting support team Please check

Re: Changed number/ wrong province

parni — Fri, 05 Jan 2024 16:34:48 GMT

I joined about a month ago. I spoke with my old carrier and confirmed the number change. Not really sure what more I could have done.

Re: Changed number/ wrong province

parni — Fri, 05 Jan 2024 16:35:43 GMT

Thank you very much. I sent them a message and I'll wait to hear back. Fingers crossed!

Re: Changed number/ wrong province

parni — Fri, 05 Jan 2024 16:36:25 GMT

Any help would be fantastic. I really appreciate the assistance.

Re: Changed number/ wrong province

Handy1 — Fri, 05 Jan 2024 16:37:46 GMT

@parni Your welcome . Sent the number to you inbox or use this link to the number

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Changed number/ wrong province

parni — Fri, 05 Jan 2024 17:26:15 GMT

the phone just keeps ringing and ringing. No one is picked up. I entered in my new number but no one is answering. Any advice would be unbelievably helpful.

Re: Changed number/ wrong province

BKNS27 — Fri, 05 Jan 2024 17:46:37 GMT

@parni

Keep in mind that the area code on your account will be charged the provincial taxes. Alberta has one of the lowest taxes so you will be paying more based on the area code you want the number switch to.

Re: Changed number/ wrong province

Handy1 — Fri, 05 Jan 2024 17:49:10 GMT

@parni use one of the links that I or others have left here on this thread to contact support and get help that way if number not working