topic Trying to activate in Get Support

Trying to activate

JapanTrip — Fri, 05 Jan 2024 19:30:40 GMT

Hi,
Subscribed my mom and just received the SIM card. However to activate it says I need to download the app. Her Alcatel flip phone doesn't have apps. She's a senior and that's way too confusing for her. How do I proceed?

Re: Trying to activate

Handy1 — Fri, 05 Jan 2024 16:30:18 GMT

@JapanTrip Can you use someone else phone to download the app to activate , then delete app from friends phone . From there your mom can manage her account in the website as normal

Re: Trying to activate

hairbag1 — Fri, 05 Jan 2024 16:41:16 GMT

@JapanTrip

any Public Mobile issues are addressed, firstly, here in the PM Community Forum. Sounds like you'll be administering Mom's account...so always come here when you need help with most issues. We'll do our best to answer right away, or guide you to proper resource.

Re: Trying to activate

Sansan — Fri, 05 Jan 2024 16:47:40 GMT

You can download the app on your phone for her to activate the account. Put her Sim card in your phone and download following all the instructions.

Once it done, you can remove the Sim from your phone and put into her phone. You can then remove the app from your phone once successfully done.

Moving forward she or yourself can manage the account from the website, the app is mo longer needed.

That is what I did back when I signed up a few months ago. It was seemless and worked without any issues 👏.