topic Subscription expiration, payment won't go through?! in Get Support

Subscription expiration, payment won't go through?!

JCMorin769 — Fri, 05 Jan 2024 16:13:42 GMT

I've been trying for 3 days now to purchase a new subscription after my dad's old one expired. The CC won't go through. I can't figure out why.. and can't frigging get help from PM. It isn't a cc issue. The card hasn't changed- it's still good and actually has an excess balance. To boot- my mom has the service I'm trying to upgrade to and her account is paid using the same CC- and she's had no issues. Whhhyyyy is this happening and how do I fix it?

Re: Subscription expiration, payment won't go through?!

Handy1 — Fri, 05 Jan 2024 16:17:38 GMT

@JCMorin769 If in a hurry you can buy payment voucher and load it *611 to resume services right away . If you can wait 24 full hours and try again on computer or app to update credit card info

worst case you can ask support to help you also

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription expiration, payment won't go through?!

JCMorin769 — Fri, 05 Jan 2024 19:52:37 GMT

That link worked for me. Thank you!

Re: Subscription expiration, payment won't go through?!

Handy1 — Fri, 05 Jan 2024 19:53:21 GMT

@JCMorin769 Excellent happy to help 🙂