topic Reissue number transfer with previous provider in Get Support

Reissue number transfer with previous provider

Anakin — Fri, 05 Jan 2024 15:46:06 GMT

Hello,

I need help reissuing a number transfer request to Telus. When I initially switched providers, Telus sent me a message to authorize the number transfer but I could never deliver my confirmation due to poor cell service.

I called Telus as I believe it was an issue on their side and they told me that the new provider public mobile now needs to reissue a new request for the number transfer and try approving again.

how can I have public mobile reissue a number transfer request to Telus?

thanks

Re: Reissue number transfer with previous provider

Handy1 — Fri, 05 Jan 2024 15:49:53 GMT

@Anakin No worries I’ll send you the porting team number private message . They can re start the port request for you

check your inbox for the number . Or use this link to the community inbox for number

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Reissue number transfer with previous provider

hTideGnow — Fri, 05 Jan 2024 15:57:43 GMT

hi @Anakin

check with PM porting support team and confirm the status or update the info if needed. I will send you the number to PM Porting support team Please check your community inbox