topic SIM card delivery tracking in Get Support

SIM card delivery tracking

Jay45 — Fri, 05 Jan 2024 19:34:04 GMT

Hey guys, I have ordered a SIM card and I want to track the delivery using Canada Post. However, I can't because I don't know my order number. Where do I find my order number? Also, if the delivery is late, can I go to a store and do an in-person pick up? Which store should I call for this? Tell & Koodo stores?

Re: SIM card delivery tracking

Handy1 — Fri, 05 Jan 2024 14:34:47 GMT

@Jay45 There’s no tracking it mailed regular snail mail . But note

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card delivery tracking

Frank52 — Fri, 05 Jan 2024 14:37:05 GMT

@Jay45 You can always pick up a physical SIM card from a nearby store so that you can sign up immediately. To find out which stores near you sell physical SIM cards, you can go to https://www.publicmobile.ca/en/qc/pick-up-SIM and enter our postal code. The site will then suggest you stores closest to you that sell SIM cards.

Re: SIM card delivery tracking

Sansan — Fri, 05 Jan 2024 14:39:38 GMT

There is no order number as these sre sent standard mailing by Canada Post

Re: SIM card delivery tracking

Jay45 — Fri, 05 Jan 2024 14:41:08 GMT

Do I have just have to call the store and pick up the physical SIM card? Also, because I paid for the subscription plan already, do I have to only pay for the price of the physical SIM card? Or is the physical SIM card going to be free?

Re: SIM card delivery tracking

Handy1 — Fri, 05 Jan 2024 14:43:38 GMT

@Jay45 Yes you would have to pay for new SIM card picking one up at local Koodo telus store . How ever you can ask support if they can reimburse you for the cost of the SIM card

Re: SIM card delivery tracking

Jay45 — Fri, 05 Jan 2024 14:45:51 GMT

Are only Koodo Telus stores available for me to pick up my SIM card?

Re: SIM card delivery tracking

Handy1 — Fri, 05 Jan 2024 14:46:50 GMT

@Jay45 You can get from Amazon also $4.99

Re: SIM card delivery tracking

Jay45 — Fri, 05 Jan 2024 14:50:12 GMT

Then I need to buy a phone mobile SIM card for Amazon, right?