topic Re: Any way existing users can get the boxing week deals for new activations? in Get Support

Any way existing users can get the boxing week deals for new activations?

Cloudyday — Tue, 02 Jan 2024 22:35:05 GMT

As stated in subject.

I wanted to talk to an agent via chatbot but it isn't working -- is it just me?

Anyways, would love to change my plan to one of the boxing week deals one. TIA!

Re: Any way existing users can get the boxing week deals for new activations?

Chalupa_Batman — Tue, 02 Jan 2024 22:46:21 GMT

Hi @Cloudyday

I can say for sure. YES. Just request an upgrade from a CS Agent. Use this link to reach them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I upgraded from the $25 5GB 3G plan to the $29 30GB 4G plan today. Just note, they will only "upgrade" and not downgrade. I give full credit to @Handy1 and @kb_mv for sharing this with the community.

EDIT: Added Pictures

Re: Any way existing users can get the boxing week deals for new activations?

Handy1 — Tue, 02 Jan 2024 22:44:51 GMT

@Cloudyday You just need to ask , and sometimes support can help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

they helped me get the this one

Re: Any way existing users can get the boxing week deals for new activations?

Cloudyday — Tue, 02 Jan 2024 22:50:34 GMT

Hey thanks. Does this mean changing my plan from the $25 1GB to $24 4GB is impossible? 😕

Re: Any way existing users can get the boxing week deals for new activations?

Handy1 — Tue, 02 Jan 2024 22:51:31 GMT

@Cloudyday Yes most likely , but if same price or higher priced plan better chance

Re: Any way existing users can get the boxing week deals for new activations?

Cloudyday — Tue, 02 Jan 2024 22:59:32 GMT

gotcha. just messaged using that link you provided. so is that a better approach than the chatbot option on the general website?

Re: Any way existing users can get the boxing week deals for new activations?

Handy1 — Tue, 02 Jan 2024 23:04:21 GMT

@Cloudyday Thought PM would like everyone to use the chat bot primarily it doesn’t always work . And even when it does work it’s confusing at best for some ( myself. Included) so luckily there this way you just did using the direct mini to support and it’s my preferred method of getting help from support when needed

adding bu they usually reply with in coupe hours they have been busy with promo plans but @Cloudyday

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Any way existing users can get the boxing week deals for new activations?

Cloudyday — Tue, 02 Jan 2024 23:03:02 GMT

my case is so sad haha. Im currently on the $25 for 1GB plan, would love to have at least what you had. Hopefully it'll work out for me! Thanks so much for your help.

Re: Any way existing users can get the boxing week deals for new activations?

Chalupa_Batman — Tue, 02 Jan 2024 23:07:46 GMT

Glad to help @Cloudyday

Let us know if it works for you. Just know it will take several hours for them to respond to you as there are TONS of folks doing this. Check your PM box up top right corner.

Re: Any way existing users can get the boxing week deals for new activations?

Cloudyday — Tue, 02 Jan 2024 23:08:18 GMT

makes sense. thanks for the heads up cuz i'm definitely tempted to check every few seconds haha. You think if the plan switch isn't possible, they'd at least give me $25 for 4GB? How lenient are they?

Re: Any way existing users can get the boxing week deals for new activations?

Chalupa_Batman — Tue, 02 Jan 2024 23:10:08 GMT

You'll be just fine. 🙂

Re: Any way existing users can get the boxing week deals for new activations?

Chrissyrioux12 — Tue, 02 Jan 2024 23:43:06 GMT

It worked for me yesterday we had the 25 3 g one gig

only wanted the 24 4g 4 g

just make sure enough money I. Your account they switch the plan right away

Re: Any way existing users can get the boxing week deals for new activations?

Cloudyday — Wed, 03 Jan 2024 00:09:33 GMT

That’s so good to know thanks!

Re: Any way existing users can get the boxing week deals for new activations?

Chrissyrioux12 — Thu, 04 Jan 2024 00:47:36 GMT

We’re you successful ?

Re: Any way existing users can get the boxing week deals for new activations?

Cloudyday — Thu, 04 Jan 2024 06:10:13 GMT

They’re insistent on only offering the $29 for 30GB. I don’t wanna push too much haha. I’ve just gotten back to them about confirming the switch

Re: Any way existing users can get the boxing week deals for new activations?

Opujhum — Thu, 04 Jan 2024 21:07:50 GMT

I tried to upgrade my 26$ plan to the 29$ one and the CS_Agent keeps telling me it's not possible. i tried to push 2-3 times over by saying some other clients did it and still, the Agent won't do it 😞

Re: Any way existing users can get the boxing week deals for new activations?

Chrissyrioux12 — Thu, 04 Jan 2024 23:10:21 GMT

Try again

Re: Any way existing users can get the boxing week deals for new activations?

Cloudyday — Fri, 05 Jan 2024 04:20:52 GMT

I heard someone tried 3 different agents before she got the deal.

Re: Any way existing users can get the boxing week deals for new activations?

Opujhum — Sat, 06 Jan 2024 01:49:38 GMT

Indeed, i was finally able to get an agent that would give me the deal, but he couldn't give it to my wife who's in the same situation as me. She needs to make her own ticket and try her luck :S

Re: Any way existing users can get the boxing week deals for new activations?

Bryan578 — Sat, 06 Jan 2024 02:38:54 GMT

just tried to get one of the boxing day deals, as I'm still on 3G plan and wanted the advertised 4G plan...., sent a request to the CS department and they turned me down, said it's only for existing customers. Time to shop around I guess, crazy when you've been with a company for years.