topic Re: Customer support contact number in Get Support

Customer support contact number

olu — Fri, 05 Jan 2024 12:01:05 GMT

I am new to PM

1. I would like to change my subscription cycle. Currently, it is from Dec 30, 2023 - Jan 29, 2024. I would like my billing cycle to begin at every 1st of the month, so from Jan 1 - Jan 31.

2. How can I change my phone number (choose a different number)? I cannot see this option in my account online.

3. What is the phone number to contact your customer service? It is complicated to have to go online each time I want to contact you.

Re: Customer support contact number

Handy1 — Fri, 05 Jan 2024 04:12:08 GMT

@olu You can PM is every 30 days not monthly or 90 days depending on the plan you choose . So the billing date will always change @olu

but yes you can change your phone number in profile page

Change # on profile tabs

And no phone number for support , you have to private message them

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Customer support contact number

softech — Fri, 05 Jan 2024 04:10:49 GMT

@olu

1. PM is running on 30 days cycle and cycle starts days always change, always 1 day earlier after a 31 days cycle. there is no way to set it the same cycle start date

2. you can change the phone number at Profile. Click the pencil besides the phone number

https://myaccount.publicmobile.ca/en/account/profile/update/phone-number

3. there is on phone number to contact agent. Everyone is online, please submit ticket by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Customer support contact number

Sansan — Fri, 05 Jan 2024 04:11:43 GMT

Your subscription cycle is from when you activate your subscription and cannot be changed.

To change your phone number, sign on to my account. Click the drop down arrow click profile. Scroll down and there you should see your phone number Cut the pencil icon. It's put in your city, your province. So it's the number that you want and then change by pressing save.

There is no phone number. You can use this link yo submit a ticket to a Public Mobile CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Customer support contact number

DDM69 — Fri, 05 Jan 2024 04:51:12 GMT

Public Mobile is self serve. No number to call. You have to manage your own account. I'd recommend you use the search bar to learn about the service and how to manage things and navigate the website. It will save you alot of frustration in the future. The coverage is good and so are the prices. Enjoy.