topic Re: Sign in trouble in Get Support

Sign in trouble

Bmvanbese — Sat, 07 Jan 2023 23:43:30 GMT

I am new to pm 1 week .

I have signed into my account for the first 2 days however the past 2 days I can’t sign into.

I have done a password reset but it says unauthorized action .

I have also tried signing in with my laptop.
No sure what else to try ??

Re: Sign in trouble

HALIMACS — Sat, 07 Jan 2023 23:48:31 GMT

@Bmvanbese

Try clearing your system cache and cookies and opening an incognito tab and trying again

You can also try logging in from a completely different browser on a completely different device.

Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:

Re: Sign in trouble

Bmvanbese — Sat, 07 Jan 2023 23:49:11 GMT

Can you walk me thru this .
I have iPhone 8

Re: Sign in trouble

HALIMACS — Sat, 07 Jan 2023 23:49:47 GMT

@Bmvanbese

If after the above, you still cannot log in, contact a customer support agent.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Sign in trouble

HALIMACS — Sat, 07 Jan 2023 23:51:57 GMT

Open Safari on your iPhone.
Tap the Tabs button .
Tap Tabs or Start Page to show the Tab Groups list.
Tap Private , then tap Done

Re: Sign in trouble

outdoorsy — Fri, 05 Jan 2024 04:04:15 GMT

I was having the same issue for quite some time until I finally used DuckDuckGo as the browser and was finally able to get into my account.