topic Re: Subscription options in Get Support

Subscription options

grines — Thu, 04 Jan 2024 22:17:16 GMT

Hello all,

I currently have a subscription that no longer fulfills my requirements. When i attempt to upgrade my subscription or change it, i am only offered two options that are not any different or better.

I wish to get the $29 30gb plan. Right now i pays $25 for 1gb. I feel like i could have a better subscription.

I have put in a service ticket, or what ever.

Thank you for the anticipated help.

Re: Subscription options

Cheetah24 — Thu, 04 Jan 2024 22:19:17 GMT

@grines: The subscription plan that you are talking about is only offered to new activations. However I suggest you contact the service agent through direct message at, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

While no guarantees, they might be able to change this for you.

Re: Subscription options

grines — Thu, 04 Jan 2024 22:28:11 GMT

Thank you very much, I have reached out via the link you provided!

Fingers crossed!

Re: Subscription options

Cheetah24 — Thu, 04 Jan 2024 23:40:13 GMT

You are welcome. 🙂

For future reference, when you ask questions related to service etc, ask them in the support forum, instead of the Lounge as that's were all support questions are and most members are active.

Re: Subscription options

grines — Fri, 05 Jan 2024 00:29:24 GMT

I appreciate the advice.

Thank you again.