topic Re: Activation Failure in Get Support

Activation Failure

DaveyDavey — Fri, 05 Jan 2024 12:02:56 GMT

Hey,

I've been waiting with this problem since Tuesday and still don't know what to do. I submitted a ticket Tuesday night and haven't heard back yet. I've seen similar problems to mine on the forum, but their solutions haven't worked for me. I tried activating but it failed. I ended up having the new SIM card in instead of the old KOODO one that I was supposed to leave in (didn't know till after) and it failed. I figured I could just restart the process, but whenever I log out and log back in it just takes me straight to the image I provided. If I try to do anything with my account it almost always just takes me back to the payment phase of the subscription and prompts me to download the app to continue the activation process, but the app just takes me back to a screen saying I've failed my activation and to contact for help. Pressing the contact for help button only repeats the cycle.

Re: Activation Failure

hTideGnow — Fri, 05 Jan 2024 02:30:27 GMT

HI @DaveyDavey

if you click "log out" and then login after waiting a bit, does it work?

if not, I think you need PM agent's help , please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Failure

Handy1 — Fri, 05 Jan 2024 02:31:34 GMT

@DaveyDavey Have you checked your inbox for supports reply ?? You can use than link to the inbox

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

is it Koodo pre paid or post paid ??

and are you using the app to activate not website ??

Re: Activation Failure

DaveyDavey — Fri, 05 Jan 2024 02:34:00 GMT

There was no support email in the inbox. I've been on a Koodo plan for 11 years (monthly recurring bill).

The website provides no help other than this forum. If I try to do anything with this problem on my account options on this website it immediately takes me to my receipt and prompts me to download the app.

Re: Activation Failure

DaveyDavey — Fri, 05 Jan 2024 02:34:54 GMT

That log out and log in trick doesn't work with my problem unfortunately. I tried submitting a ticket on Tuesday and it gave me the reference number, but I haven't heard back from anyone

Re: Activation Failure

Handy1 — Fri, 05 Jan 2024 02:36:19 GMT

@DaveyDavey .would submit another ticket if you haven’t had a reply yet

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Failure

hTideGnow — Fri, 05 Jan 2024 02:37:59 GMT

HI @DaveyDavey

did you check the inbox?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if really no reply, please message them again, use the link I provided above.

Re: Activation Failure

Frank52 — Fri, 05 Jan 2024 03:09:17 GMT

If you haven't received a response back in your community inbox within 24 hours of sending your original message, I would try contacting Customer support again.