topic Re: New sign up in Get Support

New sign up

wjosh8857 — Thu, 04 Jan 2024 19:45:41 GMT

It's been over 3 days. Still haven't heard back about my issues.

Re: New sign up

Sansan — Thu, 04 Jan 2024 19:47:05 GMT

Where did you contact? Did you check your inbox in the Community?

Send another message here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New sign up

Handy1 — Thu, 04 Jan 2024 19:49:12 GMT

@wjosh8857 So you already submitted a ticket to support ?? If so check your in box for reply . Or use this link to the inbox for reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

of no reply please submit another ticket using this direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New sign up

Chalupa_Batman — Thu, 04 Jan 2024 19:49:19 GMT

Hey @wjosh8857

What issues were you having? Maybe we can help??

Re: New sign up

wjosh8857 — Thu, 04 Jan 2024 19:52:36 GMT

Having issues porting my no# from Rogers to Public mobile. Rogers say, My account is still active on their end. I can call and text out. But can't receive anything

Re: New sign up

wjosh8857 — Thu, 04 Jan 2024 19:54:58 GMT

Rogers say my account with them is still active. After I followed all the prompts when signing up on Dec 30th.

Re: New sign up

computergeek541 — Thu, 04 Jan 2024 19:56:19 GMT

@wjosh8857 wrote:
Having issues porting my no# from Rogers to Public mobile. Rogers say, My account is still active on their end. I can call and text out. But can't receive anything

You'll have to contact Public using the ticketing system/private message system as mentioend earlier. The symptoms you've given mean that your number hasn't been transferred over (yet).

Re: New sign up

hTideGnow — Thu, 04 Jan 2024 19:59:42 GMT

@wjosh8857 wrote:
Rogers say my account with them is still active. After I followed all the prompts when signing up on Dec 30th.

HI @wjosh8857

You can call Public Mobile porting team to provide the correct Info and get status update. I will send you the porting team number. Please check your Community inbox for my message

Re: New sign up

Frank52 — Thu, 04 Jan 2024 22:12:14 GMT

@wjosh8857 wrote:
Having issues porting my no# from Rogers to Public mobile. Rogers say, My account is still active on their end. I can call and text out. But can't receive anything

@wjosh8857 I had a similar situation when I tried porting over from Chatr but was able to get it resolved when I called the porting team! I suggest contacting the number of the porting team. They should be able to help you 🙂

Re: New sign up

wjosh8857 — Fri, 05 Jan 2024 02:15:45 GMT

How can I get in contact with the porting team?