topic Re: Voicemail issues in Get Support

Voicemail issues

Tryrebooting — Fri, 05 Jan 2024 01:04:50 GMT

Hi everyone - I have the following problems:

Even though I've activated my personal greeting on my voice mailbox, a system greeting still comes on ("Your call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone..." etc.)
When a caller leaves a message, it is displayed in my voicemail on my iPhone. But when I call my voicemail (i.e. my phone number) I get "You have no messages". So right now I have 6(?) messages that I can't play in my voice message box.

Has anyone else encountered these issues and/or know of a possible fix? I'm running the MS Teams app on my phone too, and have a Teams phone number associated with it, but I don't know how/if that could be related to the problem, especially since it has all be running fine for the past two years with no issues. Any insights would be much appreciated!

Re: Voicemail issues

Handy1 — Fri, 05 Jan 2024 01:07:32 GMT

@Tryrebooting You may need to turn visual voicemail off in phone settings .

Re: Voicemail issues

Tryrebooting — Fri, 05 Jan 2024 01:24:17 GMT

Handy, you are exactly what your alias says! Much appreciated. Also, I should point out that as handy as you are, I am equally obtuse. It didn't occur to me that with visual voicemail on, the only way to listen to the messages was thru the Phone app - i.e. calling my mailbox directly gives the "No messages" response since they've all been downloaded to the visual voicemail/Phone app server. Thanks again for your prompt help!

Re: Voicemail issues

Handy1 — Fri, 05 Jan 2024 01:25:37 GMT

@Tryrebooting Happy to help , and happy new year 🥳