topic Re: Conference calling feature on plan not working, any suggestions, greatly appreciated, thanks in Get Support

Conference calling feature on plan not working, any suggestions, greatly appreciated, thanks

Law_18 — Fri, 05 Jan 2024 01:11:48 GMT

Hi fellow Public Mobile users, I am a recent subscriber, am enjoying the service, yet when it comes time to Conference calling, or 3 way calling, the feature does not seem to be working. When I put one friend on 'hold' and add another caller, once I try to connect everyone, I can't hear the other person on hold, it does not connect properly. Any help would be appreciated. I reached out to a Customer Service agent however, have not hear back from anyone as of yet. Thanks

Re: Conference calling feature on plan not working, any suggestions, greatly appreciated, thanks

Handy1 — Fri, 05 Jan 2024 01:15:22 GMT

@Law_18 Some light reading on conference calling

https://www.publicmobile.ca/en/ns/get-help/articles/conference-calling

Re: Conference calling feature on plan not working, any suggestions, greatly appreciated, thanks

Law_18 — Fri, 05 Jan 2024 01:20:33 GMT

Hi Handy1, thanks for your reply, however, it still does not work. I read the conference calling feature, yet when I dialed the 2nd person, they came on the line, however, I could not hear the first person on hold, yet they heard me. It is not my phone, as it is brand new. Something on the PM front needs to be addressed for this calling feature to work!

Re: Conference calling feature on plan not working, any suggestions, greatly appreciated, thanks

Handy1 — Fri, 05 Jan 2024 01:22:29 GMT

@Law_18 Maybe try resetting your network settings. If dosent help maybe ask support to refresh your account and investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Conference calling feature on plan not working, any suggestions, greatly appreciated, thanks

Cheetah24 — Fri, 05 Jan 2024 01:23:12 GMT

@Law_18: There were issues with this before and you can read about this at https://productioncommunity.publicmobile.ca/t5/Get-Support/Conference-Calls-issue/m-p/934569#M643047.

What you should do is contact the support agent through direct message by clicking the link; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain the problem. They can do a reset on their end regarding this as mentioned in the aforementioned thread. 🙂

Re: Conference calling feature on plan not working, any suggestions, greatly appreciated, thanks

HALIMACS — Fri, 05 Jan 2024 01:24:56 GMT

I've heard this before @Law_18 - sadly, it's not all too uncommon with Public Mobile.

Ask another person to initiate the call and bring in the 3rd person.

Can everyone then hear everyone?

Re: Conference calling feature on plan not working, any suggestions, greatly appreciated, thanks

Law_18 — Fri, 05 Jan 2024 01:33:48 GMT

Thanks, look like I will have to contact support to see why this feature is not working, thanks for your assistance.

Re: Conference calling feature on plan not working, any suggestions, greatly appreciated, thanks

Law_18 — Fri, 05 Jan 2024 01:35:23 GMT

Thank you Cheetah24, for your help in this area. Will see if a support agent can help with this issue, thanks again!

Re: Conference calling feature on plan not working, any suggestions, greatly appreciated, thanks

Law_18 — Fri, 05 Jan 2024 01:48:50 GMT

Thanks for your message, it seems that I'll have to try a customer service rep to see if they can reset something on there end, anyways, thanks for your assistance.