topic Re: US Roaming in Get Support

US Roaming

Delilah1 — Fri, 05 Jan 2024 00:56:27 GMT

Why is my US roaming of unlimited text/ calling telling me I have used up all my minutes.

Re: US Roaming

hTideGnow — Fri, 05 Jan 2024 00:58:45 GMT

hi @Delilah1 it shouldn't be. But can you still make calls??

try reboot phone once

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US Roaming

Handy1 — Fri, 05 Jan 2024 01:01:26 GMT

@Delilah1 reboot the phone and set phone to LTE and connect to T mobile or AT&T . If you have issue with voice try phone set to 2G and connect to T mobile

Re: US Roaming

Delilah1 — Fri, 05 Jan 2024 01:01:39 GMT

Can't get calls or make calls . Have rebooted phone. I bought another 15 days this am .

Re: US Roaming

Handy1 — Fri, 05 Jan 2024 01:02:49 GMT

@Delilah1 Has it been 24 hour since the last one ended ?

Re: US Roaming

Delilah1 — Fri, 05 Jan 2024 01:14:27 GMT

It says on My Account that I have bought another unlimited text/call Add on today so what's up with that? It had been working the first 15 days!

Re: US Roaming

Delilah1 — Fri, 05 Jan 2024 01:16:42 GMT

No. I was on my last day today. Do you think it will click in tomorrow?

Re: US Roaming

Handy1 — Fri, 05 Jan 2024 01:20:08 GMT

@Delilah1 I thinking so but you said you already purchased it ? Because there’s a known glitch when customer wants to rebuy very same US add on they need to wait 24 hours after it ends or choose a different US add on . Only way to re buy very same US roaming add on is to get support to help apply it for you back to back with out the 24 hour wait

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437