topic Re: it is missing the 1 gig of data from the plan package in Get Support

it is missing the 1 gig of data from the plan package

Magdolna1 — Fri, 05 Jan 2024 12:31:27 GMT

Hello,

From august 2023, it's missing every month my 1 gig data from my account, which usually comes with my plan package .

What should I do?

who can fix these for me?

Thanks , Magdolna

Re: it is missing the 1 gig of data from the plan package

hTideGnow — Thu, 04 Jan 2024 23:42:34 GMT

HI @Magdolna1

what plan do you have and how much data you are supposed to have?

check your My account's Subscription screen to confirm and check the overview page to see how much data assigned

if not match, please submit a ticket with CS Agent here and ask them to confirm
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: it is missing the 1 gig of data from the plan package

Handy1 — Thu, 04 Jan 2024 23:43:38 GMT

You on the $25 plan @Magdolna1 when you log into your account dose it not show

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

if it not displaying and you have no data please submit ticket

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: it is missing the 1 gig of data from the plan package

Magdolna1 — Fri, 05 Jan 2024 00:18:36 GMT

I have a :

30 day plan with

1034 mb at 3 g speed data,

30 day plaUnlimited Canada wide

Unlimited Canada wide talk

unlimited international text

all is was 25$ when I have started

Re: it is missing the 1 gig of data from the plan package

hTideGnow — Fri, 05 Jan 2024 00:19:59 GMT

HI @Magdolna1

can you post the overview page of your My Account, even you used up the 1GB data, it should show there

but if the overview page not showing the 1Gb data at all, then this is something you need to ask agent to check. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: it is missing the 1 gig of data from the plan package

Magdolna1 — Fri, 05 Jan 2024 00:23:46 GMT

I'm a 25$ plan and now for several month I do not have the 1024 MB data

when I try to use the internet outside home, it say to add-on data for $$

Re: it is missing the 1 gig of data from the plan package

Handy1 — Fri, 05 Jan 2024 00:27:05 GMT

@Magdolna1 do all other services work can you call and text ? If possible take a screen shot off your overview page . Should show how much data you have and how much data you used . But if you not even seeing it there on your account please submit ticket with support using this direct link to investigate for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437