topic Re: Renew subscription in Get Support

Renew subscription

Stpeter — Thu, 04 Jan 2024 23:36:24 GMT

I got a notification that my service is suspended and realized that I didn't change my credit card info. Now when I try to pay , with the new card, I keep getting the same message "cannot complete transaction" What is going on? Big inconvenience not having my phone since the new year!

Re: Renew subscription

hTideGnow — Thu, 04 Jan 2024 23:38:15 GMT

HI @Stpeter

some reported the same problem about payment card update, look like problem with the system.

you can ask agent to confirm

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and you can also buy a voucher to resume service first. Buy from Shoppers drug mart, then load the voucher using *611

Re: Renew subscription

Handy1 — Thu, 04 Jan 2024 23:40:18 GMT

@Stpeter Fastest way to get up and running go buy payment voucher and load *611 to resume services . Then wait full 24 hours to try and update credit card again and maybe try on computer or the app instead . If same get support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437