topic Re: SIM has not arrived in Get Support

SIM has not arrived

SofiaTangero — Thu, 04 Jan 2024 21:11:23 GMT

Hello,

It has been two weeks but I have not received SIM card that I purchased on Dec 22. I would like to go and pick it up at one of your vendors here in town ASAP. Please tell me at which vendor I can do that.

Re: SIM has not arrived

hTideGnow — Thu, 04 Jan 2024 21:09:26 GMT

Hi @SofiaTangero

sim card delivery can take as many as 3 weeks

But I would not wait another week. Check with CS agent for update. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM has not arrived

computergeek541 — Thu, 04 Jan 2024 21:10:41 GMT

@SofiaTangero wrote:
Hello,
It has been two weeks but I have not received SIM card that I purchased on Dec 22. I would like to go and pick it up at one of your vendors here in town ASAP. Please tell me at which vendor I can do that.

Please give it little longer. As you ordered on Decemberr 22, this likely did not get sent out to maybe December 27 or 28. Since that time, it has only been 4 business days. SIM cards are usually sent by regular mail.

Re: SIM has not arrived

Handy1 — Thu, 04 Jan 2024 21:11:25 GMT

@SofiaTangero

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM has not arrived

Sansan — Thu, 04 Jan 2024 21:11:34 GMT

They can take from 2 days to 3 weeks +. You can purchase from a telus/koodo store. I would call first when I went they told me they do not sell Public Mobile Sim in-store anymore to order online only. But you might br lucky.

Others have suggested Amazon

Re: SIM has not arrived

BKNS27 — Thu, 04 Jan 2024 21:13:17 GMT

@SofiaTangero

You can also go to a Mbile Klinik store along the a Telus/Koodo store.

Re: SIM has not arrived

Frank52 — Thu, 04 Jan 2024 21:14:51 GMT

Considering it was the holidays and the postal service workers and public mobile employees were on vacation, it will likely take additional time. My SIM card took time to arrive and I didn't even order it during the holiday period.

Re: SIM has not arrived

Andy85 — Thu, 04 Jan 2024 21:19:44 GMT

Hi @SofiaTangero,

You can pick up a physical SIM card from nearby stores. To find out which stores near you sell physical SIM cards, you can go to https://www.publicmobile.ca/en/qc/pick-up-SIM and enter our postal code. The site will then suggest you stores that sell SIM cards which are closest to you!