topic Re: Eversafe code sent by email in Get Support

Eversafe code sent by email

Frank52 — Thu, 04 Jan 2024 20:41:43 GMT

Is it possible to receive an eversafe code by email rather than by text message when logging into my account? If so, how would I go about changing the prioritization?

Re: Eversafe code sent by email

hTideGnow — Thu, 04 Jan 2024 20:43:31 GMT

HI @Frank52

yes, you can. First login My Account, go to Profile, Manage EverSafe ID, then remove the phone number. After it is removed, the 2fa will be defaulted to email only

(and before you remove the phone number, you can have the email option show up each time, by clicking "didn't receive code")

Re: Eversafe code sent by email

Handy1 — Thu, 04 Jan 2024 20:47:23 GMT

@Frank52 The only way is to remove the phone number from ever safe . I’m your profile page . But honestly I wouldn’t do this because the phone is the primary way to get code and by removing it you only have the email to use and no falling back on the phone . At least with the phone should you lose it you have the email to fall back on . But I believe it’s best to always have the two options . Would be different is you could as you say prortize the one method over the other

Re: Eversafe code sent by email

hTideGnow — Thu, 04 Jan 2024 20:52:45 GMT

Hi @Frank52

I actually think removing phone number from 2FA is actually a smart way. In case the phone is lost, it is one less channel for whoever picks up your phone to have access to your My account

and in case you lost access to your email and hence cannot receive the code, you can always fall back to CS agent for support.

Re: Eversafe code sent by email

Handy1 — Thu, 04 Jan 2024 20:56:24 GMT

Most phone have unlock code or Face ID . So in this case no one accessing anything on the phone anywyas . Not good idea to not have unlock code /face ID on your phone or tablet . And if you do your asking for worst problems then someone accessing your PM account LOL

Re: Eversafe code sent by email

hTideGnow — Thu, 04 Jan 2024 20:58:47 GMT

HI @Handy1

accessing the PM account is not for PM services, but for sim fraud. It can be really damaging.

Re: Eversafe code sent by email

Handy1 — Thu, 04 Jan 2024 21:01:16 GMT

@hTideGnow So it’s good thing the PM site has password to keep those out . But first line of defence would be an unlock code for phone would it not ?

Re: Eversafe code sent by email

hTideGnow — Thu, 04 Jan 2024 21:02:38 GMT

HI @Handy1 i don't just rely on first line of defense if I can have more than one line of defence 🙂

Re: Eversafe code sent by email

Handy1 — Thu, 04 Jan 2024 21:04:01 GMT

@hTideGnow Agreed as should we all and not limit the options of defence and recovery

Re: Eversafe code sent by email

Frank52 — Thu, 04 Jan 2024 21:43:24 GMT

@Handy1 @hTideGnow Thank you so much! I was able to ensure that my email account receives the code first. 🙂