topic Re: Transfer to another provider in Get Support

Transfer to another provider

Ecckaka — Thu, 04 Jan 2024 18:16:43 GMT

Hi,

Is Public Mobile pre-paid or post-paid?

if it is pre-paid, can I get my refund? I already transferred to another service provider, so I cannot access my account anymore.

Thanks in advance.

Re: Transfer to another provider

Chalupa_Batman — Thu, 04 Jan 2024 18:18:08 GMT

Hi @Ecckaka

PM is pre paid. There are no refunds. If you port out, your account will be closed automatically. Please keep your PM SIM card in the phone to get the text.

Re: Transfer to another provider

Phil_Adelphus — Thu, 04 Jan 2024 18:22:31 GMT

@Ecckaka From "Service Terms" see link at the bottom of this page"

Re: Transfer to another provider

captaincool — Thu, 04 Jan 2024 18:24:48 GMT

Sorry, PM is a pre-paid and no refund. Keep your sim card. You may want to come back in the future if PM have a better promotion

Re: Transfer to another provider

Dunkman — Thu, 04 Jan 2024 18:26:13 GMT

@captaincool wrote:
Sorry, PM is a pre-paid and no refund. Keep your sim card. You may want to come back in the future if PM have a better promotion

@captaincool

Unable to reuse PM SIM card in the future. If OP decides to return, need to purchase a new SIM card.

Re: Transfer to another provider

Handy1 — Thu, 04 Jan 2024 18:26:54 GMT

@Ecckaka PM is ore paid and non refunds best to port out a few days before your renewal date to minimize loss of money and give couple days to incase anything goes wrong with the port . But once you successfully port PM number out it will automatically close your PM account and you won’t be charged again

Re: Transfer to another provider

captaincool — Thu, 04 Jan 2024 18:27:07 GMT

Oh! That is too bad 😔😔

Re: Transfer to another provider

Ecckaka — Thu, 04 Jan 2024 18:29:51 GMT

Thanks.