topic Re: change plan in Get Support

change plan

xmpham — Thu, 04 Jan 2024 18:08:31 GMT

i try to change my current plan

3GB for 26$ ( call and text only in Quebec)

to 4GB for 24$ ( call and text all over canada)

but when I go to my account to change my subscription this plan is not available in the option.

thank you

Re: change plan

Chalupa_Batman — Thu, 04 Jan 2024 18:11:29 GMT

Hello @xmpham

If you're looking to upgrade, you can ask politely to a CS Agent. Here's the link

I upgraded from the $25 5GB 3G plan to the $29 30GB 4G plan. Just note, they will only "upgrade" and not downgrade. I give full credit to @Handy1 and @kb_mv for sharing this with the community.

Reach out to a CS Agent and ask very nicely.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: change plan

hTideGnow — Thu, 04 Jan 2024 18:11:02 GMT

HI @xmpham

the $24 4GB is for new activation only, not existing

however, You can check with PM agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But remember, that plan supposed to be for new activation, so agent might decline your request, although some reported they got it.

Re: change plan

xmpham — Thu, 04 Jan 2024 18:14:09 GMT

thank you so much yes i submitted a ticket ! waiting for a response 😉

Re: change plan

Chalupa_Batman — Thu, 04 Jan 2024 21:46:54 GMT

Please let us know if you were successful. We love hearing good news here!