topic Re: Can’t access account in Get Support

Can’t access account

Moni_1011 — Thu, 04 Jan 2024 17:35:25 GMT

I woke up today to my phone plan not working, I made sure I paid and my plan has been working but today I couldn’t log into my account, it keeps saying I do not have a account or plan and I’ve been trying all morning to get my plan to work.

Re: Can’t access account

Handy1 — Thu, 04 Jan 2024 17:37:32 GMT

@Moni_1011 did have have plan change scheduled ? If so this sometimes happens and support can help .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t access account

Dunkman — Thu, 04 Jan 2024 17:44:47 GMT

@Moni_1011

More details would be helpful.

Are you a relatively new customer versus old? If older customer, did you sign up for Eversafe login before?

Website is finicky. You can try a different web browser, clear cache or incognito mode. Or try a different device.

Dial 611 on your phone to check your plan status. Active versus suspended?

Re: Can’t access account

BKNS27 — Thu, 04 Jan 2024 17:58:02 GMT

@Moni_1011

You can dial 611 on the status of your account. How did you pay this month’s serve? By voucher? Some voucher will take a day for it to work.

Re: Can’t access account

Moni_1011 — Thu, 04 Jan 2024 20:49:25 GMT

i don't know a lot about what to do i just pay it and go on with my day, i tried to private message, even tried with a ticket and it just says error. My plan won't even pop up or even show that i had a history of payments

Re: Can’t access account

Handy1 — Thu, 04 Jan 2024 20:51:58 GMT

@Moni_1011 Use the link in my first reply bottom of page . And use that direct link for support you can submit ticket