topic Re: No response to submitted ticket in Get Support

No response to submitted ticket

MG_98761234 — Thu, 04 Jan 2024 15:39:11 GMT

I and my family have been using PM for several years now and for the most part it's great. The problem is when you need support - there is none. I ordered some sim cards but never received them! I have a ticket in but no response! There seems to be no recourse here but us to leave PM.

Re: No response to submitted ticket

hTideGnow — Thu, 04 Jan 2024 15:41:36 GMT

HI @MG_98761234

did you check the Community inbox here?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if really no reply, please try to use message to send again. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No response to submitted ticket

hairbag1 — Thu, 04 Jan 2024 15:41:48 GMT

@MG_98761234

the only recourse is to use this li9nk to message Customer Support but ask to have your concern escalated. Watch the little envelop icon on top right side of page will be highlighted when they respond.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No response to submitted ticket

fixin — Thu, 04 Jan 2024 15:43:18 GMT

@MG_98761234 - Another way to submit a ticket to an agent is by Private Messaging them via the link below. But currently, the submit a ticket system is 404 ing some people, so I would recommend sending a Private Message to CS_Agent.

⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - Please ensure that you pay attention for an agent because they may notify you asking for some information via Private Message, in the mailbox here: Messages

Re: No response to submitted ticket

MG_98761234 — Thu, 04 Jan 2024 15:44:49 GMT

Thanks, I had checked that and still nothing!

Re: No response to submitted ticket

MG_98761234 — Thu, 04 Jan 2024 15:46:18 GMT

Thanks, I have been getting the 404 page which has been another avenue of frustration.

Re: No response to submitted ticket

hTideGnow — Thu, 04 Jan 2024 15:48:58 GMT

HI @MG_98761234

did you get 404 using the messaging link? please try again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No response to submitted ticket

MG_98761234 — Fri, 05 Jan 2024 18:12:36 GMT

No, from the original email I received when I ordered. They give a link to a support page if you have any issues but it just times out. Your link works but I still haven't heard anything back. Obviously they don't want customers so I would at least like my money back since I have to go elsewhere.