topic Re: Unsubscribed in Get Support

Unsubscribed

Hua987 — Thu, 04 Jan 2024 20:40:34 GMT

I have unsubscribed by the end of December, 2023. however the system suddenly re-subscribed my account automatically now it charged me another 3 months fee!! can anyone help me fix it? I have submitted the issue but nobody reply me so far.

I am not in Canada now so I won't be able to use the service at all.

Re: Unsubscribed

Handy1 — Thu, 04 Jan 2024 13:37:29 GMT

@Hua987 So you already submitted a ticket ? If so check her for the reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply submit another ticket

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unsubscribed

kb_mv — Thu, 04 Jan 2024 13:31:23 GMT

@Hua987 If you get no reply on the ticket send them a message directly at the link below;

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unsubscribed

Meow — Thu, 04 Jan 2024 15:17:01 GMT

Please define how did you 'unsubscribed'???

The only way to unsubscribe is to stop paying.

- Remove autopay
- Declare phone lost/stolen
- Transfer number to another provider

Re: Unsubscribed

Hua987 — Fri, 05 Jan 2024 03:28:32 GMT

I don't know how to stop the autopay. what I did was went to my account -- payment--- chose "not subscribed" on the right side. and it then showed me "you are not subscribed!" after I did so.

unexpectedly it charged me again yesterday!