topic Re: My address does not show up when trying to subscribe in Get Support

My address does not show up when trying to subscribe

kjc1234 — Thu, 04 Jan 2024 14:30:31 GMT

When I'm trying to fill in my info the address field only allows me to "search" for my address instead of just typing it in... very frustrating because my address doesn't show up in the list. This happens all the time, I think my address is incorrect in whatever database these searches pull from. However, this is the first time the website blocks me from making corrections. I tried making a ticket but it's been a month no reply.

Re: My address does not show up when trying to subscribe

Sansan — Thu, 04 Jan 2024 14:34:05 GMT

You can send a message using the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

Also did you check with Canada post to see if there are any changes to the guidelines for your address?

Re: My address does not show up when trying to subscribe

Handy1 — Thu, 04 Jan 2024 14:36:49 GMT

@kjc1234 Just choose the street or town closed to you , but you can check reply in community inbox or use this link to community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply submit ticket here

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My address does not show up when trying to subscribe

Phil_Adelphus — Thu, 04 Jan 2024 14:46:20 GMT

@kjc1234 I think I remember someone saying that for some reason PM uses Google Maps for the street addresses, does yours show up there?

Re: My address does not show up when trying to subscribe

hairbag1 — Thu, 04 Jan 2024 15:04:00 GMT

@kjc1234

try inputting the postal code first...see if that clears it up for you.

Re: My address does not show up when trying to subscribe

kjc1234 — Thu, 04 Jan 2024 15:23:16 GMT

@SansanAhh so with a bit of searching was able to find that it is a Canada Post address validation service called "Address Complete" that PM uses. So to fix my issue I needed to take it up with CPC they only open service tickets for corrections after you talk to an customer service agent. The number was 1-800-267-1177

I guess another option would be PM could change their website to allow corrections to the "Address Complete" result. According to Canada Post websites that use this service shouldn't rely on it to validate the unit number correctly anyway, which is my issue.

From CPC:

Re: My address does not show up when trying to subscribe

Sansan — Thu, 04 Jan 2024 15:30:22 GMT

Thanks for sharing. I hope it will be corrected shortly. So many companies and they all have their own individual policies and set of guidelines.