topic Re: “Trouble transferring your number” in Get Support

“Trouble transferring your number”

JenniRD — Thu, 04 Jan 2024 10:26:45 GMT

I did the activation process and everything seemed to work fine but then I got this message :

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

I have not been contacted about this issue yet, and I have not gotten an sms from my previous provider(simplyconnect) about confirming my number transfer

Re: “Trouble transferring your number”

Handy1 — Thu, 04 Jan 2024 02:53:36 GMT

@JenniRD Best to ignore IMEI and just use account number . Will send you the porting team number private message . They ca re trigger the port request for you .

check community in box for the number or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: “Trouble transferring your number”

JenniRD — Thu, 04 Jan 2024 03:06:18 GMT

Thanks!

I called and was prompted to call back during normal business hours.

Does this mean that my request to port my old number was never sent through?

Re: “Trouble transferring your number”

Handy1 — Thu, 04 Jan 2024 03:08:28 GMT

@JenniRD No just means you will have to call them tomorrow . Give them call first thing in the morning

Re: “Trouble transferring your number”

hTideGnow — Thu, 04 Jan 2024 03:16:15 GMT

HI @JenniRD

Your old request was certainly sent , but maybe some info wasn't correct?

and yes, for the porting team, you missed the time by couple minutes, they closed at 10pm ET. Please call back tomorrow morning at 9AM ET

While you wait now, maybe submit a ticket with CS agent as well. They usually closed at 10pm ET too, but they have support staff working overnight, so, if you are lucky, you will reply tonight and you will get your thing resolved before porting team open. So, submit ticket now and provide them your account number with your old carrier. Please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437