topic Re: nothing is working with public mobile in Get Support

nothing is working with public mobile

Slavch — Thu, 04 Jan 2024 20:38:48 GMT

horrible

Re: nothing is working with public mobile

Handy1 — Thu, 04 Jan 2024 01:57:39 GMT

@Slavch Please submit ticket with support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: nothing is working with public mobile

BKNS27 — Thu, 04 Jan 2024 02:01:55 GMT

@Slavch

I have been on PM 2 years with no issues.

Did you recently port over to PM?
Step must be followed to a tee for porting to be completed.

There could be an outage on Telus or Bell towers in your area. Check for any outages:

https://istheservicedowncanada.com/status/telus/map

Also check the PM coverage in your area. If you are in a remote area…this could be the issue.

https://www.publicmobile.ca/en/on/coverage

Re: nothing is working with public mobile

hTideGnow — Thu, 04 Jan 2024 01:58:52 GMT

HI @Slavch

everything is working for most of us 🙂

can you explain in details what the problems are and maybe we can help?

new activation? esim or physical?

tried Reset all networks on your phone? or maybe you tried your PM sim card in another phone?

if you rather have support agent's help, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: nothing is working with public mobile

Slavch — Thu, 04 Jan 2024 02:02:07 GMT

the fido number was transferred successfully but recently I got a message that a new number was assigned, I want my fido number

Re: nothing is working with public mobile

hTideGnow — Thu, 04 Jan 2024 02:04:05 GMT

Hi @Slavch

did you join PM around 30 days ago?

call Fido and confirm if your account was ported. Many missed the porting step, thought they completed. 30 days after, the port was expired and PM has to reassign new number

Start with Fido and ask them if your account still active, it is possible

Re: nothing is working with public mobile

BKNS27 — Thu, 04 Jan 2024 02:08:16 GMT

@Slavch

Here are the steps to be ported successfully…any steps missed will be a big issue and need a CS_Agent to straighten it up for you.

The steps must be followed in exact order:

- Make sure your old SIM is active so don’t cancel service with them.

- Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telus/Koodo store ($10.00).

- Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6.

- Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.

- Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.

- Power off the phone once porting is completed then switch to PM SIM and power on your phone.

That is it…what steps did you missed?

If all steps are followed, there could be provisional/backend issue with the SIM so contact a CS_Agent to fix at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Staff hours are 9:00am to 10:00pm EST but you can private message them and they will pm you back.

Re: nothing is working with public mobile

Pierre — Thu, 04 Jan 2024 14:07:02 GMT

Been with PM for 12 years now and I can count on one hand the times things got upside down. And when it did that was resolved in a matter of hours... Open a ticket and see the results ! 😉

Re: nothing is working with public mobile

Slavch — Sat, 06 Jan 2024 03:09:00 GMT

Hello guys! Thank you so much all! You helped a lot! Wonderful Public mobile family, I am impressed! You all helped! Wow! Thank you! Everything was resolved by the customer service agent! Great job!