topic Re: Issue with Making and Receiving Calls Despite Signal Availability in Get Support

Issue with Making and Receiving Calls Despite Signal Availability

haltayeb1992 — Wed, 03 Jan 2024 21:55:31 GMT

I am reaching out to report a persistent issue I am facing with my mobile service. Despite my phone showing that I have signal strength, I am unable to make or receive any calls. This problem has been ongoing and is causing significant inconvenience. Can Public Mobile help?

Re: Issue with Making and Receiving Calls Despite Signal Availability

Handy1 — Wed, 03 Jan 2024 22:02:32 GMT

@haltayeb1992 Can you try the SIM card in another phone to test ? If not you ca ask support to refresh your account

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Issue with Making and Receiving Calls Despite Signal Availability

sheytoon — Wed, 03 Jan 2024 22:02:37 GMT

@haltayeb1992 it's possible your phone doesn't support VoLTE (voice calls on LTE).

If that's the case, you can be connected to LTE with good signal, yet not in coverage of 3G for voice calls.

What phone do you have and which city are you in?

Re: Issue with Making and Receiving Calls Despite Signal Availability

haltayeb1992 — Wed, 03 Jan 2024 22:09:52 GMT

I have pixel 6 and I live in Coquitlam BC

Re: Issue with Making and Receiving Calls Despite Signal Availability

haltayeb1992 — Wed, 03 Jan 2024 22:12:12 GMT

I have sent a private message. I have an esim so I can't really do that

Re: Issue with Making and Receiving Calls Despite Signal Availability

Handy1 — Wed, 03 Jan 2024 22:13:59 GMT

@haltayeb1992 try reset network settings see if that helps while waiting for support you can also try the phone on 3G and see if that helps for voice

Re: Issue with Making and Receiving Calls Despite Signal Availability

haltayeb1992 — Wed, 03 Jan 2024 22:27:50 GMT

I have tried the network reset, didn't help. I did send a message to the private link below. But I don't see the message that I sent anywhere. Where I can find it?

Re: Issue with Making and Receiving Calls Despite Signal Availability

Handy1 — Wed, 03 Jan 2024 22:29:10 GMT

@haltayeb1992 They should reply with in the hour sometime longer but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issue with Making and Receiving Calls Despite Signal Availability

sheytoon — Wed, 03 Jan 2024 22:41:08 GMT

Pixel 6 should work and Coquitlam has no concerns. I would try the 3G suggestion and see if that helps narrow it down.

Re: Issue with Making and Receiving Calls Despite Signal Availability

haltayeb1992 — Wed, 03 Jan 2024 22:49:37 GMT

I'm getting no connection or low signal on 3G

Re: Issue with Making and Receiving Calls Despite Signal Availability

haltayeb1992 — Wed, 03 Jan 2024 22:50:36 GMT

Still can'it receive phone calls

Re: Issue with Making and Receiving Calls Despite Signal Availability

sheytoon — Thu, 04 Jan 2024 01:17:57 GMT

Let's confirm VoLTE status. If VoLTE isn't configured, your phone will try to use 3G for voice calls, which won't work since you have poor 3G coverage at your location.

Change your phone back to 4G (LTE). Once you're back on LTE, dial *#*#4636#*#* on the standard Android dialer. Go to phone information -> 3 dots in top right -> IMS service status.

What does it say for IMS Registration and Voice over LTE?