topic Re: Data not working in Get Support

Data not working

Supr-dave1 — Thu, 04 Jan 2024 00:50:53 GMT

I am unable to use data on my current plan. Have gone through all the troubleshooting steps and still not working. Also not able to submit a ticket as get internal server error.

Re: Data not working

hairbag1 — Thu, 04 Jan 2024 00:52:38 GMT

@Supr-dave1

dial 611 with you cell to hear status of your account.

Re: Data not working

hTideGnow — Thu, 04 Jan 2024 00:53:16 GMT

hi @Supr-dave1

you just joined PM?? or it works before?

tried Reset all networks?

tried you sim in another phone ?

you used Incognito/private/secret mode on your browser to login My Account and confirm you really have data left??

Re: Data not working

Phil_Adelphus — Thu, 04 Jan 2024 00:54:20 GMT

@Supr-dave1 Is it just data, are voice calls and texting working, incoming and outgoing?

Re: Data not working

Handy1 — Thu, 04 Jan 2024 00:57:14 GMT

@Supr-dave1 Here’s how to submit ticket

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working

Supr-dave1 — Thu, 04 Jan 2024 01:42:06 GMT

Just data, app doesn't work either, get internal server error

Re: Data not working

Supr-dave1 — Thu, 04 Jan 2024 01:43:05 GMT

New account, have tried all troubleshooting steps even creating apn

Re: Data not working

hTideGnow — Thu, 04 Jan 2024 01:44:14 GMT

hi @Supr-dave1 what phone do trouble have??

Re: Data not working

softech — Thu, 04 Jan 2024 02:04:03 GMT

@Supr-dave1

if you are on Android, follow these exact APN settings, edit and save :

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D