topic Re: i cant update my credit card info my account is on hold i need help in Get Support

i cant update my credit card info my account is on hold i need help

val1101 — Thu, 04 Jan 2024 00:35:34 GMT

Re: i cant update my credit card info my account is on hold i need help

Alibhai — Thu, 04 Jan 2024 00:40:07 GMT

Send a private message to cs agent.

Re: i cant update my credit card info my account is on hold i need help

hTideGnow — Thu, 04 Jan 2024 00:42:36 GMT

hi @val1101 couple posts about the problem, maybe system wide issue . Please ask agent to check first. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And you can buy vouchers from Shoppers drug mart to resume service first. After you got the voucher, dial *611 and load the voucher

Re: i cant update my credit card info my account is on hold i need help

Dunkman — Thu, 04 Jan 2024 00:42:45 GMT

@val1101

The payment system is finicky. If you tried a few times unsuccessfully, you need to try again in 24 hours if using the same credit card. If you need service right away, the quickest way is to purchase a payment voucher either in store (Shopper, gas stations, etc) or online (recharge.com - service fee applies). Load up the funds immediately to activate and deal with credit card issues in 24 hours. You could try a different credit card if you want also.

Here is some additional information

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844

Re: i cant update my credit card info my account is on hold i need help

hTideGnow — Thu, 04 Jan 2024 00:44:15 GMT

hi @Dunkman

do you know any known system problems?? there have been many posts about problems with payment or problem updating credit card. Can you check with PM ? thanks

Re: i cant update my credit card info my account is on hold i need help

Dunkman — Thu, 04 Jan 2024 00:47:40 GMT

@hTideGnow wrote:
hi @Dunkman
do you know any known system problems?? there have been many posts about problems with payment or problem updating credit card. Can you check with PM ? thanks

@hTideGnow

No known recent system issues for billing/credit card. I will leave a message on oracle side to make sure.