topic Re: Contact with moderator in Get Support

Contact with moderator

PMcTiernan — Thu, 04 Jan 2024 11:09:12 GMT

anyone had success in hearing back from a moderator in the past 48 hours?

hTideGnow — Wed, 03 Jan 2024 23:20:04 GMT

yes. worked for me, things sorted out within 3 hours

did you check your Community Inbox for agent reply? check here

or messages agent again if no reply still

Handy1 — Wed, 03 Jan 2024 23:19:59 GMT

@PMcTiernan First check your in box or use this link to check for reply

if no reply please submit another ticket

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

PMcTiernan — Wed, 03 Jan 2024 23:23:16 GMT

3 tickets over past 3 days and no response! Nothing in emails etc.

hTideGnow — Wed, 03 Jan 2024 23:24:25 GMT

hi @PMcTiernan they don't reply in email, they reply via Community inbox here. please check again

hairbag1 — Wed, 03 Jan 2024 23:25:17 GMT

@PMcTiernan wrote:
3 tickets over past 3 days and no response! Nothing in emails etc.

Watch the little envelop icon on top right side of page is highlighted when they respond. They don't email you.