topic Re: data not working in Get Support

data not working

AlishaMaharaj — Tue, 04 Jan 2022 20:38:42 GMT

Data stoped working on phone # 905 xxx xxxx. Plan is suppose to be $120 for 90 days. Also does not auto pay. The phone is associated with 905 xxx xxxx.

Re: data not working

mimmo — Fri, 02 Mar 2018 00:28:48 GMT

hi first thing to do is loginto self serve and check that the data addon is showing. if it is not showing you probably have used up all your data,

also best to remove your personal info from teh forum

Re: data not working

Korth — Fri, 02 Mar 2018 02:55:39 GMT

@AlishaMaharaj

I'm guessing you've already used up your entire data allocation for the billing period. If so, you get no more until it resets at the beginning of the next billing cycle or you prepurchase a data add-on.

You can check your usage in your self-serve account as @mimmo stated above, and you can message the mods if there appears to be an issue with your account.