topic Re: I Bought The 60G 5G Plan For 40$ A Month, Yet It's Showing On My Cell Phone Network At All! in Get Support

I Bought The 60G 5G Plan For 40$ A Month, Yet It's Showing On My Cell Phone Network At All!

Dimashqi — Wed, 03 Jan 2024 20:35:03 GMT

Hi Everyone,

My 60G 5G priced at 40$ a month plan is not showing at all on my cell phone network. I tried to search for it, yet not showing at all, either 4G or 5G? What should I do? How I can fix it ASAP?

My cell phone is a Samsung A71. and it's brand new it should be compatible with at least the 4G network, so please may you advise on how to resolve this issue.

Thanks.

Re: I Bought The 60G 5G Plan For 40$ A Month, Yet It's Showing On My Cell Phone Network At All!

BKNS27 — Wed, 03 Jan 2024 20:46:50 GMT

@Dimashqi

The Samsung A71 is 3G and 4G/LTE unless you have the 5G model.

The 5G plan will depend The the compatibility of the phone so you are correct that it will connect to 4G/LTE.

I would suggest you reset the Network Setting on your phone.

Re: I Bought The 60G 5G Plan For 40$ A Month, Yet It's Showing On My Cell Phone Network At All!

Void — Wed, 03 Jan 2024 21:30:24 GMT

Did you not have "TELUS" in the list of available networks?

Re: I Bought The 60G 5G Plan For 40$ A Month, Yet It's Showing On My Cell Phone Network At All!

Phil_Adelphus — Wed, 03 Jan 2024 22:18:54 GMT

@Dimashqi Did you buy the phone in Canada?