topic Re: Payment issue in Get Support

Payment issue

Alexa_help — Wed, 03 Jan 2024 20:21:01 GMT

Hi there, I've tried everything for the last couple of days and I come here defeated. Recently I changed my credit card, and I tried updating it on public mobile, but it didn't let me. At first I thought it was an error, but now I'm desperate. I've tried everything, and I can't get the problem solved, I've tried the Ai chat, and it doesn't help, and I can't submit a ticket. I'm frustrated. Please help @CS_Agent

@CS_Agent

Re: Payment issue

Handy1 — Wed, 03 Jan 2024 20:22:56 GMT

@Alexa_help Please use this direct link to support to help , note if in hurry you can buy payment vouchers and load them *611 @Alexa_help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment issue

BKNS27 — Wed, 03 Jan 2024 20:48:55 GMT

@Alexa_help

Try clearing the cache and go incognito on your browser or use the PM app.

If all fails, private message a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment issue

Chrissyrioux12 — Thu, 04 Jan 2024 01:23:11 GMT

I had to do mine on a computer the app would not let me

Re: Payment issue

Joaq — Mon, 08 Jan 2024 08:38:23 GMT

I went through the same situation. Where I had to use different device.