topic Re: No Service Again! in Get Support

No Service Again!

pistolpete_1981 — Wed, 03 Jan 2024 20:05:38 GMT

Hello,

My phone has no service again! I just topped up my phone a week or so ago using a prepaid card. Can someone help me please. I need my phone tomorrow for business!

Re: No Service Again!

Handy1 — Wed, 03 Jan 2024 20:07:35 GMT

Is the account active @pistolpete_1981 can you log into confirm ? But you can reach out to support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service Again!

Ranabbb — Wed, 03 Jan 2024 20:10:04 GMT

Public is under telus, if you have no telus towers near your area then signal is going to be hit or miss, drive to somewhere local and if it's working there then signal at your house is probably just bad.

If it's not working at all then open a ticket with an agent and they'll answer you. You'd get a notification on your account when you log in if your plan wasn't active

Re: No Service Again!

pistolpete_1981 — Wed, 03 Jan 2024 20:10:57 GMT

No I cannot log into my account again. says Unauthorized access / Accès non autorisé

I got in touch with them Thank you!

Re: No Service Again!

hTideGnow — Wed, 03 Jan 2024 20:19:01 GMT

hi @pistolpete_1981 login my account and confirm if account still active

if it is? reboot the phone and test. Click Reset All Networks and test

put sim in another phone and test

Re: No Service Again!

BKNS27 — Wed, 03 Jan 2024 20:50:45 GMT

@pistolpete_1981

Check to see if there are any outages in your area:

https://istheservicedowncanada.com/status/telus/map