topic early subscription in Get Support

early subscription

Wanc — Wed, 03 Jan 2024 20:03:57 GMT

I topped up my payment before the scheduled subscription date because I went on holiday for 3 weeks.

On the schedule subscruption date, they asked me to top up AGAIN !! now my account is on hold.

Can't they just use the money already in my account??how dumb is the system??

please kindly help

Re: early subscription

Handy1 — Wed, 03 Jan 2024 20:09:44 GMT

@Wanc Is your services working ? If yes and today your renewal day you can ignore this message . If no service log in are the funds sitting in available funds ? Is so tap the pay now and resume button . Or you can get support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: early subscription

Yummy — Wed, 03 Jan 2024 20:39:42 GMT

Are you on autopay?
No credit card registered?

From my experience PM will use your reward (if any $) then available funds on account and if needed to a top up from credit card. So far it worked well.