topic Re: Help with Customer Service!!! in Get Support

Help with Customer Service!!!

Aven — Wed, 03 Jan 2024 18:44:58 GMT

I have never encountered a more frustrating "customer service" platform. I have no ability to make or receive calls and I have submitted several tickets online and no one is getting back to me. It's been 5 DAYS! I'm not sure at what point I just cancelled and go to another carrier.

Re: Help with Customer Service!!!

Handy1 — Wed, 03 Jan 2024 18:47:21 GMT

@Aven Have you checked your inbox for their reply use this link to check for reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply submit another ticket using this direct link @Aven

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help with Customer Service!!!

hTideGnow — Wed, 03 Jan 2024 18:48:32 GMT

hi @Aven

new customer or existing?

try Reset All Networks on your phone

and did you try thr sim in another phone??

and you checked Community inbox for agent reply??

And please message them again , please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help with Customer Service!!!

Aven — Wed, 03 Jan 2024 19:01:04 GMT

Thanks. I've sent a message to the CS_Agents. I checked my in box and there are no responses from my previous tickets.

Re: Help with Customer Service!!!

Aven — Wed, 03 Jan 2024 19:03:16 GMT

Existing customer. Just put the SIM in a new phone. Have done a phone update and reset networks. SIM works in other phones. No Agent reply yet. thanks. New message sent.

Re: Help with Customer Service!!!

Handy1 — Wed, 03 Jan 2024 19:04:25 GMT

@Aven .be sure to update carrier profile too if it’s needed in phone settings

Re: Help with Customer Service!!!

Aven — Wed, 03 Jan 2024 19:13:20 GMT

unfortunately that didn't work.

Re: Help with Customer Service!!!

hTideGnow — Wed, 03 Jan 2024 19:16:00 GMT

hi @Aven if sim works on another phone, it is a device problem not PM"s

what phone is that?. iPhone??

Re: Help with Customer Service!!!

Aven — Wed, 03 Jan 2024 19:17:12 GMT

Samsung A14

Re: Help with Customer Service!!!

Phil_Adelphus — Wed, 03 Jan 2024 19:55:41 GMT

@Aven If the sim works in other phones have you tried other phone's sims in your phone?

Re: Help with Customer Service!!!

Aven — Wed, 03 Jan 2024 19:57:23 GMT

Other SIMs from other carriers do work in the phone