topic Re: Transfer number in Get Support

Transfer number

Skylar2 — Wed, 03 Jan 2024 19:25:41 GMT

Transfer old public mobile account but it isn’t working because account is closed

Re: Transfer number

hTideGnow — Wed, 03 Jan 2024 19:27:46 GMT

hi @Skylar2 transfer out of PM of into?

account must be active for the phone number to transfer, it is normal for all carriers. Please resume your old account first

Once old account resumed, you can re request porting

Re: Transfer number

Handy1 — Wed, 03 Jan 2024 19:27:45 GMT

@Skylar2 You need your PM number to be active to port it out . But you can ask support if they can verbally approve the transfer

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer number

Yummy — Wed, 03 Jan 2024 19:27:57 GMT

Yo have to subscribe first before transferring your number.
Get SIM, pay the bill, choose any number; when full service is confirmed (everything working as expected) transfer number.
BOTH account have to be active!

Re: Transfer number

Skylar2 — Mon, 08 Jan 2024 14:26:16 GMT

Okay I just reached out

Re: Transfer number

Skylar2 — Mon, 08 Jan 2024 14:35:51 GMT

I don’t think I can get into my old account because it says it needs a code from my phone number which I don’t have the SIM card for that number I have a new plan active and just wanted old number back

Re: Transfer number

Skylar2 — Mon, 08 Jan 2024 14:36:34 GMT

I need to get it back because it is connected to my business and email logins and such

Re: Transfer number

Skylar2 — Mon, 08 Jan 2024 14:37:45 GMT

I can’t pay the bill because I can’t sign in without a new sim as it is trying to make me get a 6# code from the number

Re: Transfer number

Handy1 — Mon, 08 Jan 2024 14:44:51 GMT

@Skylar2 So you will need to make payment and to get a new SIM card and have support SIM swap the number for you . Then when you phone number working on new PM SIM card . You leave it in phone and get your new provider to start the port request so you can reply YES to the confirmation text to port PM number out . Then put new provider SIM back in phone . Once you successfully port PM number out it will automatically close the PM account and you won’t be charged again

adding if your new provider is Koodo or Telus support might be able to verbally approve the transfer with out having to get new SIM card .