topic Mobile login constantly refreshing in Get Support

Mobile login constantly refreshing

Olestradamus — Wed, 03 Jan 2024 20:08:21 GMT

Hi,

I'm trying to login to the Mobile App using my Eversafe ID. However, I can't even load the login screen. When I tap "Log In" in the Mobile App, the next screen is stuck in a loop and constantly refreshes. I can see brief flickers of "Loading..." and "Checking your session". I cannot see the login form.

Anybody know how I can fix this? This is preventing me from activating my SIM.

Edit: Specs
iPhone 13 256 GB
~~iOS 16.6.1~~ now updated to 17.2.1
Safari and Chrome browsers

Re: Mobile login constantly refreshing

Handy1 — Wed, 03 Jan 2024 18:56:05 GMT

@Olestradamus This happens to me to I just back out after 15 seconds and go to log back in and it take me right into my account . You can also try incognito / private mode or from another device can try the app also but I find it does exact same thing most times

try uninstalling the app wait 10-15 mins and re install it and try again @Olestradamus

Re: Mobile login constantly refreshing

Olestradamus — Wed, 03 Jan 2024 18:59:00 GMT

I waited overnight and still the same result.
On my mobile device, I've tried logging in with separate browsers (Safari and Chrome), I've tried clearing browser cache and I've tried Private Browsing/Incognito.I'm still stuck in a refresh loop.

I'm only able to post this because I can login through my laptop (I can't chat or forum post on my mobile). I also noticed my laptop encountered this infinite refresh problem yesterday but magically fixed itself the next day.

The most important thing for me is I need to login to the mobile app so I can activate my eSIM.

Re: Mobile login constantly refreshing

Handy1 — Wed, 03 Jan 2024 18:59:16 GMT

@Olestradamus Please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Mobile login constantly refreshing

Olestradamus — Wed, 03 Jan 2024 19:07:43 GMT

Thanks I've sent a DM to @CS_Agent. I might have sent more than one, so sorry. I didn't see any "sent" messages so I was concerned my first one didn't send. Now I realize, "sent" messages are behind a drop down option.

Re: Mobile login constantly refreshing

Handy1 — Wed, 03 Jan 2024 19:08:53 GMT

@Olestradamus No need to apologize. The community is just made up of customers like you and me to help one another . Support usually reply with I the hour sometimes longer but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Mobile login constantly refreshing

hTideGnow — Wed, 03 Jan 2024 19:11:39 GMT

hi @Olestradamus I find less problems to use the web version

if you want to continue with the app, Uninstall it first? reboot phone first and then reinstall and try

Re: Mobile login constantly refreshing

Olestradamus — Wed, 03 Jan 2024 19:25:02 GMT

Thank you @Handy1 and @hTideGnow for your suggestions so far.

I tried as suggested:

Restart phone
Delete app
Reinstall app
Login
Still see infinite refreshing login screen

Re: Mobile login constantly refreshing

Olestradamus — Wed, 03 Jan 2024 19:26:42 GMT

I also just noticed I'm behind on iOS versions so I'm going to try an upgrade and see where that gets me.

Re: Mobile login constantly refreshing

hTideGnow — Wed, 03 Jan 2024 19:28:42 GMT

hi @Olestradamus yes that could be the problem. After iOS updated, update Carrier Profile once more

Re: Mobile login constantly refreshing

Olestradamus — Wed, 03 Jan 2024 19:29:52 GMT

Sorry, can you be more specific on "update Carrier Profile"? How do I do that?

Re: Mobile login constantly refreshing

aip0401 — Wed, 03 Jan 2024 19:41:27 GMT

I had this same problem until I read another suggestion to tap on another tab (like My Rewards) when this problem happens and it should correct itself and load properly after.

Re: Mobile login constantly refreshing

Olestradamus — Wed, 03 Jan 2024 20:12:48 GMT

Updated iOS, deleted app and reinstalled. My login screen still refreshes constantly. =(