topic Re: Number Port in Get Support

Number Port

BrentD — Wed, 03 Jan 2024 18:21:09 GMT

Hi I recently joined public mobile and I ported my number from Virgin The Number Is 250xxxxxx. The port never went through its stuck half way I need you to finish porting the number Thank you

Edit by Dunkman: removed personal information

Re: Number Port

hTideGnow — Wed, 03 Jan 2024 17:40:49 GMT

HI @BrentD

please remove your phone number, you don't want to post your number for everyone

did you provide the account number ?

You can call Public Mobile porting team to provide the correct Info and get status update. I will send you the porting team number. Please check your Community inbox for my message

Re: Number Port

Handy1 — Wed, 03 Jan 2024 17:41:25 GMT

@BrentD No worries I’ll send you the porting team number private message . They can re trigger the port request for you

Re: Number Port

BKNS27 — Wed, 03 Jan 2024 18:01:34 GMT

@BrentD

This is a public forum so edit your number out by clicking on the V in circle top right.

Leave the Virgin SIM in your phone, use the PM app to start the activation.

Reply with YES to text from Virgin confirming you are porting over to PM with the 90 minute window.

Virgin SIM will continue to work for about 2 hours then power off your phone and swap to PM SIM and power back on.