topic Re: Port Gone Bad? in Get Support

Port Gone Bad?

Raj77 — Thu, 04 Jan 2024 11:04:44 GMT

Hey Everyone

Black Friday I switched to the $34/40GB unlimited plan from a company in BC called CityFone. Everything went fine and I was using my number after porting from them to Public Mobile and then on Dec. 28th my phone number changed with Public randomly. My old number is gone and I called CityFone they say they took my old number back.

where do I go from here? I want my old number back with Public. How would something like this happen? I ported away successfully from CityFone as I had my old number on Public for just over a month.

Thanks in advance all

Re: Port Gone Bad?

Handy1 — Wed, 03 Jan 2024 17:52:25 GMT

@Raj77 I’ll send you the porting team number private message , they ca re trigger port request for you

Re: Port Gone Bad?

hTideGnow — Wed, 03 Jan 2024 17:52:37 GMT

@Raj77 the number would not just go away unless you manually changed it

try to reboot the phone once and check again

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port Gone Bad?

BKNS27 — Wed, 03 Jan 2024 17:56:56 GMT

@Raj77

Check to see if your old number can be ported:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

If not, you will need to pick a new number but if it can just contact a CS_Agent to help you with the porting:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port Gone Bad?

Raj77 — Wed, 03 Jan 2024 23:16:53 GMT

Hey they said they took care of the port and then I called the old provider they said I’m with public now and they released my old number to public to be ported. It’s been 4 hours and still my old number isn’t with me on Public.

Re: Port Gone Bad?

hTideGnow — Wed, 03 Jan 2024 23:23:24 GMT

hi @Raj77 try reboot your phone and try call yourself again2

and can you confirm if you can make outbound calls? if not, then it is not a porting problem but an account setup problem

Re: Port Gone Bad?

Raj77 — Wed, 03 Jan 2024 23:25:33 GMT

The issue now is the new number that gave me randomly is still with me but my old number never came back….