topic us roaming in Get Support

us roaming

cheechee — Wed, 03 Jan 2024 17:14:11 GMT

I am not able to purchase a roaming package for 15 days as it doesn't come up the web page with public mobile. want to purchase 15 day talk and text.

Re: us roaming

Handy1 — Wed, 03 Jan 2024 17:16:26 GMT

@cheechee Is this a re buy of the very same ad on by any chance ? If so you need wait 24 hours after first one ends to re buy or choose another US roaming add on , but support can apply the same as on back to back with out eating for the first one to end

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: us roaming

hairbag1 — Wed, 03 Jan 2024 17:16:35 GMT

@cheechee

do you currently have a 15 Day US roaming add-on. You have to wait until it expires. You can select one of the other options though...just not the same one.

Re: us roaming

hTideGnow — Wed, 03 Jan 2024 17:16:54 GMT

HI @cheechee

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account and try again

you can also try using the PM app

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: us roaming

cheechee — Wed, 03 Jan 2024 17:19:03 GMT

yes expires today thanks hope it works