topic Re: Rate plan increases in Get Support

Rate plan increases

Kim6020 — Tue, 02 Jan 2024 03:28:35 GMT

Are all rate plans subject to increase?
I want to switch to Virgin Mobile. But their plans offered have a note included saying rates are subject to increase.

Is it the same with Public Mobile plans?

Re: Rate plan increases

Hollister — Tue, 02 Jan 2024 03:30:51 GMT

@Kim6020

Any telecom company can raise prices at anytime, but the likely hood of PM raising prices of a plan you purchased is very slim.

Re: Rate plan increases

Cheetah24 — Tue, 02 Jan 2024 05:21:31 GMT

@Kim6020: The exact terms and conditions are given here; https://assets.ctfassets.net/xe7doznj0dju/1TbtVZv98kU1gWD5orA57y/01760196e6adec864609b1ac5e7ee2d0/Public_WebPolicy_ServiceTerms_EN_April_2023.pdf.

And for your reference the thing about rates is I quote,

Public Mobile may change the Services offered, including rates, and any term of the Agreement, at any time. If required, we will give you notice of these changes in writing, at least 30 days before the effective date, using a reasonable method to bring it to your attention, such as by posting it on publicmobile.ca, or by email or text message. By purchasing Service after a change has been made, including by continuing to top-up your account, you accept the change. If you refuse any changes, your remedy is to cancel the impacted Service or Agreement. You can cancel Service at any time, without penalty or cancellation fees. Note that any unused funds will not be refunded when you cancel.

Re: Rate plan increases

fixin — Wed, 03 Jan 2024 02:47:41 GMT

@Kim6020 - I was with Virgin Plus and I got a Black Friday Costco Plan that was $40|12GB. It had a $10 - 15 month discount on the plan. It increased after that 15 month mark.

Re: Rate plan increases

esel — Wed, 03 Jan 2024 05:56:30 GMT

Yeah, in all the time I've been with PM (5yrs), I haven't seen any increases, so I don't think it's that likely

Re: Rate plan increases

XxSimranjeetxX — Sat, 06 Jan 2024 11:48:38 GMT

I faced the issue with Fido regarding their increased plan charges citing inflation as the reason. After discovering this change buried in the third page of my bill invoice three months later, I had to contact customer care to confirm its relay three months prior. Guts. I mean, really? I just changed plan to lower one immediately with less data, but I didn't care. Then I started paying less in comparison to my original plan. In conclusion, very way of increasing the charges in my opinion. An email or text would be way better for this kind of ridiculous excuse.

Re: Rate plan increases

Kim6020 — Sat, 06 Jan 2024 19:40:56 GMT

Yes, I think it should be mandatory that they send you a text and/or email. I realized after I posted this that Bell was about to increase my costs but only because an agent happened to mention it when I called.