topic Re: Referral Bill Credit in Get Support

Referral Bill Credit

Kati2 — Wed, 03 Jan 2024 16:30:54 GMT

When does the $10 Bill Credit for a referral get applied to my friend's account if they select a 90 day subscription?

Thanks!

Re: Referral Bill Credit

hTideGnow — Wed, 03 Jan 2024 16:32:28 GMT

whichever plan, always within 48 hours

but it is added to his account as a credit, Available funds. With that, it can be used towards buying addon or can be used for renewal, in your friend's case, after the 90 days

Re: Referral Bill Credit

Cheetah24 — Wed, 03 Jan 2024 16:35:56 GMT

@Kati2~~: This was already answered at, https://productioncommunity.publicmobile.ca/t5/Get-Support/How-does-my-referral-and-loyalty-points-transfer-into-a-90-day/m-p/1066992/highlight/true#M745569~~

No rewards will be lost. Rewards will still be paid every 30 days just the same as they have on your current plan, with the exception of the autopay reward that gets paid once per 90 days at a $6 amount.

EDIT: Ops, I wrongly read the question as how rewards gets applied instead of the referral credit. Sorry about that. See answer by @hTideGnow below.

Re: Referral Bill Credit

Handy1 — Wed, 03 Jan 2024 16:34:48 GMT

@Kati2 Should show up in the account in available funds with in 72 hours . If it’s been more then 3 days have them contact support to ensure it was applied correctly. Did you not receive the cha ching text to confirm your referred a friend yet

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Referral Bill Credit

TNT420 — Wed, 03 Jan 2024 16:36:47 GMT

I’m new and asked this question. CS told me up to 72 hours.

Re: Referral Bill Credit

Kati2 — Wed, 03 Jan 2024 16:41:15 GMT

Thank you all for the quick replies. I'm new to this and presumed the points and Bill Credits would appear as soon as cha ching message arrived but it looks like it takes 48 to 72 hrs.

Re: Referral Bill Credit

hTideGnow — Wed, 03 Jan 2024 16:44:17 GMT

HI @Kati2

yes, official answer is within 72 , my experience is always within 48, i guess if it is over weekend, it can drag to closer to 72 hours

🙂

Re: Referral Bill Credit

Handy1 — Wed, 03 Jan 2024 16:45:51 GMT

@Kati2 Fact you got the cha ching text is good indication it been applied properly . Give it 72 hours and it should be there