topic Re: canceling public mobile service in Get Support

canceling public mobile service

yyl — Wed, 03 Jan 2024 07:01:31 GMT

would i get a credit from the monthly payment if i cancel the service before the end of the 30 days?

Thanks

Re: canceling public mobile service

computergeek541 — Wed, 03 Jan 2024 07:17:37 GMT

@yyl wrote:
would i get a credit from the monthly payment if i cancel the service before the end of the 30 days?

sorry but there wouldn't be a refund

Re: canceling public mobile service

Cheetah24 — Wed, 03 Jan 2024 07:52:19 GMT

Just for future reference this is mentioned clearly in the terms; https://assets.ctfassets.net/xe7doznj0dju/1TbtVZv98kU1gWD5orA57y/01760196e6adec864609b1ac5e7ee2d0/Public_WebPolicy_ServiceTerms_EN_April_2023.pdf

You can cancel Service at any time, without penalty or cancellation fees. Note that any unused funds will not be refunded when you cancel.

Re: canceling public mobile service

computergeek541 — Wed, 03 Jan 2024 08:18:47 GMT

Re: canceling public mobile service

Phil_Adelphus — Wed, 03 Jan 2024 12:09:58 GMT

@yyl Just to add that if you want to leave for another provider you need to do it before your PM is cancelled and while it is still active if you want to transfer your phone number.