topic Re: text and incoming calls not working in Get Support

text and incoming calls not working

matthewhall78 — Tue, 04 Jan 2022 20:38:38 GMT

I can't receive texts or incoming calls.

Re: text and incoming calls not working

matbasm — Thu, 01 Mar 2018 23:45:17 GMT

@matthewhall78, did you just set up your account/line? did your account just renew within the last 24 hours? Was everything working, and then it suddenly stopped?

Could you please provide some more info.

Re: text and incoming calls not working

matthewhall78 — Thu, 01 Mar 2018 23:49:08 GMT

I got guy at Walmart to do it a month ago.

Re: text and incoming calls not working

matthewhall78 — Thu, 01 Mar 2018 23:50:48 GMT

How could this be?

Re: text and incoming calls not working

matbasm — Thu, 01 Mar 2018 23:52:03 GMT

Was it a 30 day plan? Did you renew it with a payment? Was it set up for auto renewal, and the renewal date was today?

Re: text and incoming calls not working

mimmo — Thu, 01 Mar 2018 23:53:53 GMT

what does your selfserve status say? do outgoing calls work?

Re: text and incoming calls not working

wetcoaster — Fri, 02 Mar 2018 00:27:05 GMT

@matthewhall78wrote:
I got guy at Walmart to do it a month ago.

I don't know why you marked this as a solution? Does that mean that person was able to solve your problem?

If not, we need some more information as mentioned in the previous posts. Please help us help you!

There is also no need to start multiple threads on the same topic.

Re: text and incoming calls not working

matthewhall78 — Fri, 02 Mar 2018 00:42:22 GMT

What else u want to know?

Re: text and incoming calls not working

matthewhall78 — Fri, 02 Mar 2018 00:45:54 GMT

Accidently hit the solution button. But as I stated I can use data make phone calls but not receive them. I only get texts from tellus users..had this plan for a month ported over my number from fido.

Re: text and incoming calls not working

matthewhall78 — Fri, 02 Mar 2018 00:46:47 GMT

It says active and yes can make outgoing calls.

Re: text and incoming calls not working

matthewhall78 — Fri, 02 Mar 2018 00:50:30 GMT

30 day plan this is my first month hasn't worked since day one.

Re: text and incoming calls not working

matbasm — Fri, 02 Mar 2018 01:08:55 GMT

Did you get a new number, or did you port in a number from elsewhere. If you ported in a number, the port has definitely failed. If that's the case, you need the help of a moderator.

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

Re: text and incoming calls not working

rohith_reddi — Fri, 02 Mar 2018 19:47:50 GMT

Try to check network connectivity and switch to 3g but text should work