topic Re: My account information has disappeared in Get Support

My account information has disappeared

Lf11 — Wed, 03 Jan 2024 02:26:56 GMT

I don’t know what has happened but it keeps asking me to login to my account but when I do there are no phone numbers listed no account information. It keeps asking me if I want to purchase a subscription I already pay monthly I just wanted to update my credit card information and I can’t find any of my original account information for this phone number. I had to redo a new community nickname as well because I couldn’t seem to find out how to log into my previous nickname. I’m thoroughly confused on how I get to my original account for my phone number in order to pay you. It’s very frustrating thank you

Re: My account information has disappeared

softech — Wed, 03 Jan 2024 02:28:36 GMT

@Lf11

did you ever login since EverSafe system was implemented?

Look like the Eversafe system and your My Account are not currently connected. Easy fix for PM support and you just need to engage them via ticket. Please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: My account information has disappeared

Handy1 — Wed, 03 Jan 2024 02:33:42 GMT

@Lf11 Please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account information has disappeared

computergeek541 — Wed, 03 Jan 2024 04:01:17 GMT

inappropriate content removed as per terms of service