topic Number transfer request in Get Support

Number transfer request

Angiebii — Wed, 03 Jan 2024 00:39:40 GMT

I just subscribed on Dec 30 and the initial number transfer from my old provider didn't work. I called and they asked Public Mobile to send another request to them. Please help so I can activate my Public account.

Re: Number transfer request

Sansan — Wed, 03 Jan 2024 00:40:44 GMT

Sure, no worries 🤗 I will send you another message with the number to call.

Re: Number transfer request

Vlad00009 — Tue, 05 Mar 2024 16:44:51 GMT

I have the same issue.
I can't receive incoming calls.
I missed the validation SMS from Fido.
I called them this morning and I've been told that Public Mobile has to send the request again.
@Sansan can you please do that for me?

Re: Number transfer request

hTideGnow — Tue, 05 Mar 2024 16:45:28 GMT

HI @Vlad00009

we cannot do it for you as we are only customers here 🙂

but I have sent you the porting support team number to your community inbox. They can do it. So, check the message and call

Re: Number transfer request

Sansan — Tue, 05 Mar 2024 16:49:45 GMT

I will send you the number. Ensure you still have the old SIM card in your phone.