topic Re: Entered incorrect MEID in Get Support

Entered incorrect MEID

Kaakaaki — Wed, 03 Jan 2024 00:37:59 GMT

Got this message while trying to transfer number:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat
I didn’t hear anything from anyone. The number is still with old carrier. I can’t submit a ticket. I can’t reach anyone or find a solution. I have all the information they need but don’t know where to submit it.

Re: Entered incorrect MEID

Handy1 — Wed, 03 Jan 2024 00:39:22 GMT

@Kaakaakino worries I’ll send you the porting team number private message . They can re trigger the port request for you

Re: Entered incorrect MEID

softech — Wed, 03 Jan 2024 00:40:12 GMT

@Kaakaaki

better to provide account number instead of IMEI

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Entered incorrect MEID

Kaakaaki — Wed, 03 Jan 2024 01:01:15 GMT

Thank you this worked well 😊

Re: Entered incorrect MEID

nunanunan — Mon, 15 Jan 2024 22:52:48 GMT

I got the same problem, can you please share me the phone number? Thank you in advance.

Re: Entered incorrect MEID

Jun3 — Sat, 17 Feb 2024 14:37:14 GMT

Could some one send me a phone number for the porting team so that I can fix my incorrect ESN/MEID

Re: Entered incorrect MEID

Handy1 — Sat, 17 Feb 2024 15:00:30 GMT

@Jun3 Sent !

Re: Entered incorrect MEID

hTideGnow — Sat, 17 Feb 2024 15:01:48 GMT

hi @Jun3 zsent, please check Community inbox