topic Re: my account xxx-xxx-xxxx in Get Support

account

Rileyfoster — Wed, 03 Jan 2024 01:10:44 GMT

Re: my account xxx-xxx-xxxx

hairbag1 — Tue, 02 Jan 2024 23:48:39 GMT

please..edit out the personal numbers and account info. There could be not-so-honourables in any public forum. Use the little down arrow to make changes to your post.

@softech

Re: my account xxx-xxx-xxxx

fixin — Tue, 02 Jan 2024 23:50:52 GMT

@Rileyfoster - Please remove your phone number and your last 4 digits of your credit card number, this is a public forum. EDIT: That was a quick change to make!

Regarding your question, please buy a Public Mobile Payment Voucher and load it on by calling 1-855-478-2542 on another phone and entering your Phone Number and PIN. If you have access to your My Account, please add a payment voucher to continue service, because after 90 days, you will lose your account and number. You can find places that support Public Mobile TopUp: https://www.publicmobile.ca/en/on/payment-voucher. You can also walk into a TELUS or Koodo store and ask for a Public Mobile Payment Voucher.

About you accidentally changing numbers, if it originated within the Telus family (Telus Mobility, Koodo Mobile, Public Mobile), chances are that you can get it back via using a agent by clicking this link:

⬇️Link To Agent ⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: my account xxx-xxx-xxxx

softech — Tue, 02 Jan 2024 23:52:37 GMT

@Rileyfoster sound like you activated a new line and not trying to resume service on the old account. If so, situation is a bit messy, you need to engage support to sort it out

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there